Shipping policy

 


Return and Refund Policy
Last updated: 2025-05-1

Thank you for choosing Trade X, a brand operated by OWOW Inc..
If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our return and refund policy outlined below.

1. Interpretation and Definitions

Interpretation

Capitalized terms used in this policy have the meanings defined below. These definitions shall apply regardless of whether they appear in singular or plural form.

Definitions

For the purpose of this Return and Refund Policy:

  • “Company”, “We”, “Us”, or “Our” refers to OWOW Inc., operating under the Trade X brand.

  • “Goods” refers to physical or digital products made available for sale via our platform.

  • “Orders” means a request submitted by you to purchase Goods or Services from us.

  • “Service” refers to the functionality and offerings available through the Website.

  • “Website” refers to the official Trade X platform, accessible at www.trade-x.co.

  • “You” refers to the individual or legal entity placing the Order, or otherwise using our Website or Services.

2. Order Cancellation Rights

You have the right to cancel your Order within 7 days of purchase without providing a specific reason.

The cancellation period expires 7 calendar days from the date you received access to the Service or delivery of the Goods.

To exercise your cancellation rights, you must notify us clearly and formally via:

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The Goods must have been purchased within the last 7 days.

  • The Goods must be unused, unaltered, and in the same condition that you received them (where applicable).

  • Proof of purchase may be required to validate the return request.

Please note: Certain digital products, subscription-based services, and customized solutions may be non-refundable unless otherwise stated.

4. Contact Us

If you have any questions regarding our return or refund policy, please reach out to us at:

📧 Email: contact@trade-x.co
🌐 Website: www.trade-x.co